Delivery

All products are dispatched discreetly in brown packaging with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your confidentiality.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods within about 12 days. If you are not in when your parcel arrives Royal Mail will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel is then returned to us. See return parcel charges below.

Postage Cost

UK Delivery charge:- Flat Rate of £2,99


Heavy item Delivery Charge Premium
We have a handful of items that are low cost stock items but are very heavy so must be sent courier. Instead of calculating the additional cost into the product. If an item must be sent by courier we will display an additional premium on the product info page to advise you that this fee will be added to the order.

Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

Europe and Southern Ireland Delivery charge *
£ At Cost (shipping charge will be shown at checkout)

Rest World *
£ At Cost (shipping charge will be shown at checkout)

Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your delivery

6. Lingerie and items of clothing are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods without a refund or exchange.

Return Parcel Charge:-
If a parcel is not collected from the Business Post depot within the given time, or for any reason your parcel has been sent back to us their is a £9.95 charge levied to you.

Business Post International Parcels shipped overseas that are returned to us incur a £30 charge.

We cannot waive the above charges under any circumstances regardless of reason for non delivery. We know this is very high but unfortunately these costs passed on from Business Post. As we pass on as many savings and costs to you as possible, we are afraid we have to pass on these costs too.

Customer Exchanges and Faulty items:-
Un-wanted items returned for exchange for another item will incur the redelivery charges.

If an item is returned for an exchange due to a fault their is no charge for sending a new item back.

If an item is sent back as faulty and it is in fact alright once checked, redelivery charges apply to return the item.

Cancelled Orders:-
If an order is cancelled after dispatch the full delivery charge will not be refunded.